jiy9 Privacy Policy

Who We Are

jiy9 operates the online betting and casino platform accessible at jiy9.io (the "Platform"). We provide sports betting, live casino games, slot games, fishing games, and related entertainment products to eligible players residing in Bangladesh.

For the purposes of this Privacy Policy, jiy9 is the data controller responsible for the personal data of players and visitors who interact with the Platform. When this policy refers to "jiy9", "we", "us", or "our", it means the entity operating jiy9.io and its associated services.

If you have any questions about how your personal data is handled, or if you wish to exercise any of your data rights described in this policy, you may contact us at any time:

• Email: support@jiy9.io
• Live Chat: Available 24/7 through the jiy9 Platform in English
• Support Coverage: Players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar

Data We Collect

jiy9 collects different categories of personal data depending on your relationship with the Platform. The table below summarises the main categories of data we may hold about you:

How We Collect Data

jiy9 collects personal data through a number of methods, all of which are disclosed transparently below:

• Direct Collection: Data you provide directly when registering an account, completing identity verification, submitting a deposit or withdrawal request, contacting customer support, or responding to any survey or promotion on the Platform.
• Automated Collection: Technical and usage data collected automatically when you access the Platform, including through cookies, server logs, and analytics tools. See Section 7 (Cookies & Tracking) for full details.
• Payment Providers: Confirmation data received from bKash, Nagad, Rocket, Upay, Visa, and Mastercard when a transaction is initiated. We receive only the data necessary to confirm transaction status — we do not receive your full card number or mobile banking PIN.
• Identity Verification Partners: Where third-party identity verification services are used to validate documents you submit, we may receive a verification outcome and a confidence score from the partner service.
• Fraud Prevention Services: Risk signals and device fingerprint data received from fraud-detection partners when suspicious account activity is flagged for review.
• Game Providers: Session and gameplay data received from third-party game studios (such as Evolution Gaming, Pragmatic Play, NetEnt, and Spribe) in connection with games you play on the Platform.

jiy9 will always seek to collect personal data directly from you wherever that is practically possible. Where data is obtained from a third-party source, we take steps to confirm that the source had an appropriate basis for sharing that data with us.

How We Use Your Data

jiy9 uses the personal data we hold about you for the following purposes:

• Account Management: To create, maintain, verify, and close your jiy9 account, and to authenticate your identity when you log in.
• Service Delivery: To process your bets and wagers, credit your winnings, and provide access to all games and features available on the Platform.
• Payment Processing: To initiate, confirm, and record all deposit and withdrawal transactions via your registered payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard).
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance through live chat and email support in English.
• Legal Compliance: To satisfy our obligations under anti-money-laundering (AML) requirements, age-verification regulations, and any other applicable legal obligations, including responding to lawful requests from regulatory or law enforcement authorities.
• Responsible Gaming: To monitor your account activity for indicators of problem gambling behaviour, enforce deposit limits and self-exclusion periods you have set, and ensure compliance with jiy9's 21+ age policy.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, and other prohibited activities on the Platform.
• Platform Improvement: To analyse aggregated usage data and identify opportunities to improve the performance, design, and feature set of the jiy9 Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and product updates relevant to your account — but only where you have opted in to receive such communications. You may withdraw your marketing consent at any time by contacting support.

Legal Basis for Processing

jiy9 processes your personal data on the following legal bases, depending on the specific processing activity involved:

• Contractual Necessity: Processing required to fulfil our obligations under the Terms and Conditions you agreed to upon registration — including account management, payment processing, and game access.
• Legal Obligation: Processing required to comply with applicable law, including identity verification under anti-money-laundering requirements, age verification under applicable gaming regulations, and responding to lawful authority requests.
• Legitimate Interests: Processing carried out in pursuit of jiy9's legitimate business interests — including fraud prevention, platform security, service improvement, and customer support — where those interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given, informed, and specific consent — primarily for marketing communications and non-essential cookies. You may withdraw any consent-based processing at any time without affecting the lawfulness of processing carried out before withdrawal.

Where jiy9 relies on legitimate interests as the basis for processing, we carry out a balancing assessment to ensure that our interests do not disproportionately impact your privacy rights. You may request a summary of any such assessment by contacting us.

Sharing Your Data

jiy9 does not sell or rent your personal data to third parties. We share your data only in the following limited circumstances:

• Payment Processors: We share transaction data with bKash, Nagad, Rocket, Upay, Visa, and Mastercard solely to initiate and confirm payment instructions. These providers process your data under their own privacy policies and are bound by contractual data protection obligations with jiy9.
• Game Providers: We share a session identifier and stake/outcome data with third-party game studios (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, Spribe) to enable gameplay. These providers do not receive your full identity or contact details unless required for dispute resolution.
• Identity Verification Partners: Where a third-party KYC or document verification service is engaged, we share the minimum data required to complete the verification check (typically identity document images and your name and date of birth).
• Fraud Prevention and Security Services: We may share device and behavioural signals with specialist fraud-detection partners to protect the Platform and its users from fraudulent activity.
• Legal and Regulatory Authorities: We will disclose personal data to law enforcement, regulatory bodies, or financial intelligence units where we are required to do so by law, or where we reasonably believe disclosure is necessary to prevent serious harm or illegal activity.
• Professional Advisers: We may share data with lawyers, auditors, or other professional advisers where necessary in connection with the operation of our business, subject to strict confidentiality obligations.

Cookies & Tracking

jiy9 uses cookies and similar tracking technologies to operate the Platform effectively, improve user experience, and support our security and fraud-prevention systems. The table below describes the main categories of cookies we use:

You can manage or disable non-essential cookies through your browser settings. Please note that disabling functional cookies may affect parts of the Platform experience, such as saved preferences. Disabling analytics cookies will not prevent you from using any Platform features.

jiy9 does not use cookies to deliver third-party advertising or to track your activity on other websites outside of jiy9.io.

Data Security

jiy9 takes the security of your personal data seriously and implements a layered set of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the jiy9 Platform is encrypted in transit using SSL/TLS protocols, preventing interception by third parties.
• Encryption at Rest: Sensitive data — including identity documents, payment identifiers, and passwords — is stored in encrypted form on jiy9's servers using industry-standard encryption algorithms.
• Access Controls: Access to personal data within jiy9's systems is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of access necessary to perform their role, and all access is logged and audited.
• Secure Password Storage: Player passwords are never stored in plain text. jiy9 uses a one-way hashing algorithm with salting to store password credentials securely.
• Two-Factor Authentication: jiy9 supports two-factor authentication on player accounts as an additional layer of login security. We strongly encourage all players to enable this feature.
• Regular Security Audits: jiy9's systems and infrastructure are subject to periodic security assessments and vulnerability scans to identify and address potential weaknesses before they can be exploited.
• Incident Response: In the event of a personal data breach that poses a risk to your rights and freedoms, jiy9 will take immediate containment action and notify affected players as promptly as practicable.

Data Retention

jiy9 retains personal data for no longer than is necessary to fulfil the purpose for which it was collected, unless a longer retention period is required or permitted by applicable law. The following general retention periods apply:

When personal data reaches the end of its retention period, jiy9 securely deletes or irreversibly anonymises it so that it can no longer be associated with any individual. Anonymised and aggregated data may be retained indefinitely for statistical and analytical purposes.

Your Rights

As a player whose personal data is processed by jiy9, you hold the following rights in relation to that data. To exercise any of these rights, contact our support team at support@jiy9.io with your account details and a description of your request. We will respond within 30 days of receiving a valid request.

• Right of Access: You have the right to request a copy of the personal data jiy9 holds about you, along with information about how it is being used. This is commonly known as a Subject Access Request (SAR).
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to Erasure: In certain circumstances, you have the right to request that jiy9 delete the personal data it holds about you. This right is subject to legal retention obligations — for example, financial records that jiy9 is required to retain under AML regulations cannot be deleted on request.
• Right to Restriction: You may request that jiy9 restrict the processing of your personal data in specific circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you may request that jiy9 provide your personal data in a structured, machine-readable format so that you can transfer it to another service provider.
• Right to Object: You have the right to object to processing based on jiy9's legitimate interests at any time. jiy9 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests, or the processing is required for legal claims.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out before the withdrawal.
• Right Not to Be Subject to Automated Decisions: Where a decision significantly affecting you is made solely by automated means, you have the right to request human review of that decision.

Children's Privacy

The jiy9 Platform is strictly intended for adults aged 21 years and above. jiy9 does not knowingly collect personal data from individuals under the age of 21 and does not permit persons under that age to register or use the Platform in any capacity.

As part of our account registration process, all players are required to confirm that they meet the minimum age requirement. jiy9 reserves the right to request identity verification documents to confirm age at any stage of the account lifecycle.

If jiy9 becomes aware that personal data has been collected from a person under the age of 21 without appropriate age verification, the affected account will be immediately suspended, all collected personal data will be deleted as promptly as practicable (subject to any legal obligations that may require its retention for a limited period), and any funds will be returned to the source payment method following investigation.

If you believe that a minor may be using your account or may have registered on the Platform, please contact jiy9 support immediately at support@jiy9.io. You may also visit our Responsible Gaming page for guidance on parental controls and blocking tools.

Third-Party Services

The jiy9 Platform integrates with a number of third-party service providers whose services are necessary for Platform operation. While jiy9 takes steps to ensure that all third-party partners maintain appropriate data protection standards, each provider operates under its own privacy policy for which jiy9 is not responsible.

Third-party categories that may process data in connection with your use of jiy9 include:

• Game Studios: Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe process gameplay session data to deliver their respective games on the Platform.
• Payment Processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard process payment transaction data in accordance with their own terms and privacy policies.
• Analytics Providers: jiy9 uses aggregated, anonymised analytics to understand how the Platform is used. Where third-party analytics tools are employed, they are configured to minimise personal data collection.
• Security and Fraud Services: Specialist fraud-detection providers analyse device and behavioural signals to identify and prevent fraudulent account activity.

jiy9 enters into data processing agreements with all third-party providers who process personal data on our behalf, requiring them to implement appropriate technical and organisational security measures and to process that data only on jiy9's documented instructions.

International Transfers

In some cases, personal data processed by jiy9 or its third-party service providers may be transferred to or stored in locations outside of Bangladesh. This may occur, for example, when game studio servers or analytics infrastructure are hosted in other countries.

Where such international transfers take place, jiy9 takes appropriate steps to ensure that your personal data continues to be protected to an equivalent standard, including:

• Requiring third-party recipients to enter into data transfer agreements that impose enforceable data protection obligations.
• Conducting due diligence on the data protection environment of the destination country before authorising a transfer.
• Ensuring that transfers to game studios and payment providers are covered by the data processing agreements referenced in Section 12.

jiy9 does not transfer your personal data to any country or territory that we consider to present an unacceptable risk to your privacy rights without implementing additional safeguards.

Changes to This Policy

jiy9 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. The date at the top of this page indicates when the current version became effective.

When we make material changes to this policy — meaning changes that significantly affect how your data is collected, used, or shared — we will notify registered players before the changes take effect. Notification will be provided via the contact details held on your account, which may include an in-platform notification or an email to your registered address.

For minor changes, such as typographical corrections or clarifications that do not alter the substance of the policy, we may update this page without issuing individual player notifications. It is your responsibility to review this page periodically to stay informed of how jiy9 handles your personal data.

Your continued use of the jiy9 Platform following notification of any material change to this Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with any change, you should discontinue use of the Platform and may request account closure by contacting support.

Contact & Complaints

If you have any questions, concerns, or complaints about how jiy9 handles your personal data, or if you wish to exercise any of the rights described in Section 10, please contact our support team using the details below:

• Email: support@jiy9.io
• Live Chat: Available 24/7 through the jiy9 Platform in English
• Response Time: We aim to acknowledge all privacy-related enquiries within 2 business days and to provide a substantive response within 30 days of receiving a valid, verifiable request.

jiy9 takes all privacy complaints seriously. Upon receipt of a complaint, we will:

1. Acknowledge your complaint and assign it a reference number within 2 business days.
2. Investigate the matters raised, which may involve consulting internal records, third-party service providers, or both.
3. Provide you with a written outcome and, where a complaint is upheld, describe the remedial steps jiy9 will take.

If you are not satisfied with the outcome of your complaint after completing jiy9's internal resolution process, you retain the right to escalate your concern to the relevant data protection authority or regulatory body in your jurisdiction. jiy9 will cooperate fully with any such investigation.